Managing Client Relationships, Sales & Business Development Masterclass
We provide platform for Public training, In-house, to all clients and individual who seek to learn and educate.
Course Overview
Customer Relationship Management is one of the most crucial skills for any business. A key aspect of modern business is keeping your customers satisfied. By providing your customers with the best possible service, and the support they need, you’ll be able to retain your customer base. Learn the proper methods of conducting sales and performing relationship management in banking and financial services. This masterclass is comprehensively designed for customer-facing lenders who want to optimize their business development plans and develop a self-aware, flexible communication style to better uncover and understand client need. It also teaches sales and negotiation techniques that help lenders maintain control throughout the sales cycle.
BENEFITS OF ATTENDING
- Use the rules of likeability to their advantage
- Build strong customer connections
- Build trust through opening up about themselves
- Use communication strategies to build client relationships
- Apply the rules of persuasion
- Hold engaging conversations with clients
- Build trusting and sustainable customer relationships
- You’ll learn how to have great sales meetings
- After-sales relationship management
- Create compelling solutions to the client need
- Use your skills to create exceptional relationships as the sale moves forward
- Turn potential opportunities into confirmed business
- Win formal and informal tenders and beauty parades
- Build long-term, high-value relationships with your clients
- Marketing and the relationship with client development
- Key account planning: analysis of the key account
- You’ll learn how to optimize your sales strategy
- Learn the key principles of sales and relationship management
WHO SHOULD ATTEND
This Practical and interactive course specifically designed for
- Head of departments
- Client Relationship Management
- Retail Manager
- Account Manager
- Sales Team
- Business Development Team
- Retail Team
- SME Banking
- Digital Banking Team
- Product Management and Development
- Client service professionals
- Accounting Team
- Marketing Professionals
- Customer Service Agent
- Credit Writing
- Collection team
- Recovery team
IN-HOUSE
Our Tailored Learning Offering
Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company’s exact requirements? If you’d like to do either of these, we can bring this course to your company’s office by offering our classroom program or LIVE Online. You could even save up to 50% on the cost of sending delegates to a public course and dramatically increase your ROI.
Top Quality
From the Boardroom to the front line, we can deliver engaging, multi-faceted learning programmes that will nurture the skills needed to fast-track development and enable teams to flourish.
Best Way
We combine the right blend of formal, informal, online and classroom techniques to increase your employees’ knowledge retention, drive collaboration, and create social learning communities.
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Trusted Clients
Amazing Experience
"We worked with BIZENIUS for our Fresh Graduates Program thru one of our clients. I must say that they are simply amazing. At each step of the sessions, Knowledge Transfer and Practical Learning were emphasized upon, with daily evaluations to verify learning. Happy to say that we are so happy that our partners chose BIZENIUS to deliver this critical session for us. Looking to work together in future."
Sustainable Relationship with BIZENIUS
“It is always a pleasure to work with BIZENIUS. We have been partnering with BIZENIUS since 2016 and we see improvements with each session. The courses are highly Interactive, and their lecturer’s makes it easy to understand the materials. We look forward to working with BIZENIUS on a variety of courses. We are happy with the way this relationship has evolved.”
Practical Approach, Hand on Learning.
“BIZENIUS organized NEBOSH Oil and Gas Certificate for us. The sessions in the preparatory training were well complimented with real life case studies and practical examples. We enjoyed the 5 days training session leading up to the examination. Everything was organized with meticulous details to ensure a great learning experience and success at the examination. Thank you.”
Relevant and Well Organized.
“The training was very well organized. The content was very relevant to my role. The interactive discussion was encouraged, and the trainer was also very knowledgeable of the subject matter. I would recommend this training to all who are involved at some stage of Risk, ICAAP or ILAAP.”
